These Terms and Conditions (“Terms”) govern your use of the platform provided by Konenki Menopause Solutions (the “Platform”), including services offered through the Platform. By accessing or using the Platform, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you must not use the Platform.
1.1 Eligibility
Providers and Partners must hold valid qualifications and certifications relevant to the services they offer. Proof of certification may be required during registration. Clients must be at least 18 years old to use the Platform. By using the Platform, users represent and warrant that they meet all eligibility requirements.
1.2 Account Registration
Users must provide accurate and complete information during the registration process. Providers and Partners must provide details of their qualifications, experience, and certifications. Clients must provide accurate contact and payment information. Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their accounts.
1.3 Acceptance of Terms
By registering for an account or using the Platform, users agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you must not use the Platform.
1.4 Communications Consent (SMS and Email)
Konenki Menopause Solutions LLC (“Konenki”) sends SMS and email communications to Users who opt in, including appointment reminders, event and program updates, provider communications, and other administrative notices related to your use of the Platform. Message frequency varies. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to any message you receive. For help, reply HELP or contact us at [email protected]. Carriers are not liable for delayed or undelivered messages.
For more on how we collect, use, and protect your information, see our Privacy & SMS Policy.
2.1 Service Listings
Providers and Partners must provide accurate descriptions of their services, including their qualifications, experience, and expected outcomes. Misleading information or false claims are strictly prohibited. Providers and Partners are responsible for keeping their service and/or product listings up to date.
2.2 Pricing and Payments
Providers and Partners are responsible for setting their own prices for services. Payments for services will be processed through Stripe, and Providers and Partners must connect their Stripe account to receive payments. Konenki Menopause Solutions is not responsible for fees or issues related to Stripe’s payment processing services.
2.3 Session Delivery
Providers and Partners must ensure timely and professional delivery of their services, including being punctual, conducting sessions professionally, and addressing any technical issues promptly. They must communicate any changes or cancellations to clients in a timely manner.
2.4 Cancellation and Refund Policies
Providers and Partners must have their own cancellation and refund policies, which must be clearly communicated to clients before any booking. Konenki Menopause Solutions is not responsible for managing or enforcing these policies. Clients must refer to individual Provider and Partner policies for cancellations or refund requests.
3.1 Booking Services
Clients can book services through the Platform by selecting a Provider or Partner and scheduling a session. Payment must be made at the time of booking using the available payment methods. Once confirmed, the client will receive a confirmation email with session details.
3.2 Cancellation and Refund Policies
Clients must review and adhere to individual cancellation and refund policies set by each Provider and Partner. The Platform is not responsible for managing or enforcing these policies. Any disputes regarding cancellations or refunds must be resolved directly between the Client and Provider or Partner.
4.1 Subscription Model
Providers and Partners must pay a monthly subscription fee to list their services on the Platform. This fee is billed automatically through Stripe on a recurring basis. Failure to pay may result in suspension or termination of the Provider’s or Partner’s account.
4.2 Payment Processing
All payments for services and subscription fees are processed through Stripe. Providers and Partners must connect their Stripe account to the Platform to receive payments. Konenki Menopause Solutions is not responsible for any fees or issues arising from Stripe’s payment processing services.
4.3 Payouts to Providers and Partners
Payouts to Providers and Partners are processed through Stripe according to its schedule and terms. Providers and Partners are responsible for ensuring their Stripe account details are accurate and up to date.
5.1 Prohibited Activities
Users are prohibited from engaging in activities that violate these Terms, including providing misleading information, engaging in unethical behavior, violating privacy, or attempting to interfere with the Platform’s operation.
5.2 User Responsibilities
Users must maintain the security of their account credentials and are responsible for all activities under their accounts. Users must conduct themselves professionally and respectfully when interacting with others on the Platform.
6.1 Dispute Handling
In the event of a dispute between a Provider or Partner and a Client, the Platform will act as a facilitator to help resolve the issue. While mediation services may be provided, the Platform is not responsible for resolving disputes directly. Users are encouraged to resolve disputes amicably.
6.2 Liability Limitations
Konenki Menopause Solutions’ liability in disputes is limited to providing mediation services. The Platform is not responsible for any losses or damages arising from disputes between Users. Users agree to hold Konenki Menopause Solutions harmless from any claims related to such disputes.
7.1 Account Suspension
The Platform reserves the right to suspend or terminate User accounts for violations of these Terms, including providing false information, engaging in prohibited activities, or failing to pay subscription fees. Suspended Users will be notified of the suspension and its reason.
7.2 Termination Process
Users may terminate their accounts at any time by providing notice to the Platform. The Platform may terminate accounts for violations of these Terms or for other reasons deemed necessary. Upon termination, Users will lose access to their accounts, and any outstanding balances must be settled.
8.1 Regulatory Compliance
The Platform and its Users must comply with all applicable laws and regulations, including consumer protection laws, privacy laws, and industry-specific regulations. Providers and Partners are responsible for ensuring their services comply with relevant legal and ethical standards.
8.2 Jurisdiction
These Terms are governed by the laws of the Commonwealth of Massachusetts. Any legal disputes arising from the use of the Platform will be subject to the exclusive jurisdiction of the courts located in Middlesex County, Massachusetts, USA.
9.1 Changes to Terms
Konenki Menopause Solutions reserves the right to modify these Terms at any time. Users will be notified of any changes via email or through the Platform. Continued use of the Platform after changes are made constitutes acceptance of the updated Terms.
9.2 Acceptance of Changes
Users must accept the updated Terms to continue using the Platform. If a User does not agree with the updated Terms, they must stop using the Platform and may terminate their account.
10.1 Release of Responsibility
Konenki Menopause Solutions is not responsible for technical issues such as login issues, server downtime, or connectivity problems. Users are encouraged to report technical issues to the support team, but the Platform does not guarantee uninterrupted access.
11.1 Anti-Fraud Measures
Users agree to provide accurate information and refrain from fraudulent activities. The Platform employs anti-fraud measures to protect against fraudulent transactions and activities. Accounts suspected of fraud may be suspended or terminated without notice.
11.2 Indemnity for Fraudulent Activities
Users agree to indemnify and hold Konenki Menopause Solutions harmless from any claims, disputes, or legal actions arising from fraudulent activities. This includes any losses or damages incurred by the Platform due to fraudulent actions by Users.
12.1 Vendor Terms and Conditions
Providers and Partners must create and maintain their own terms and conditions, which must be clearly communicated to clients before booking a service. Konenki Menopause Solutions is not responsible for the content or enforcement of these terms.
12.2 Cancellation and Refund Policies
Providers and Partners must establish and communicate their own cancellation and refund policies. The Platform is not responsible for enforcing these policies, and any disputes should be resolved directly between the Provider/Partner and client.
12.3 Policy Transparency
Providers and Partners must ensure that all their policies, including cancellation and refund policies, are transparent and easily accessible to clients. Failure to provide clear policies may result in account suspension.
12.4 Compliance with Legal and Ethical Standards
Providers and Partners must ensure their terms and conditions comply with applicable laws and regulations. Konenki Menopause Solutions is not responsible for verifying compliance.
12.5 Indemnity
Providers and Partners agree to indemnify and hold Konenki Menopause Solutions harmless from any claims or legal actions arising from their terms, policies, or any legal compliance issues.
13.1 Severability
If any part of these Terms is found to be unenforceable, the remaining provisions will remain valid. The unenforceable part will be replaced with a provision that closely matches the original intent.
13.2 Entire Agreement
These Terms constitute the entire agreement between the parties regarding the use of the Platform. Any prior agreements, written or oral, are superseded by these Terms.
A guide and checklist to help you navigate..
By signing up, you agree to receive emails from us.
A guide and checklist to help you navigate..
By signing up, you agree to receive emails from us.